Business process outsourcing

The objective is to develop a software for BPO trouble system. Business process outsourcing (BPO) is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific job functions (or processes) to a third-party service provider. BPO likement system is used to effectively manage the business activities of a BPO organisation. This system adopts a comprehensive approach to pick at the manual work and schedule resources, time in a grievous manner.It is designed for hiring any society, that is , it is generalised system for business process management. The impression of the system is to maintain employee expound and customer details and company details. Employee details embroil id, name, address, shift timings, category (based on the field of expertise), number of calls attended and salary details. Salary increment and perks (employee benefits) for each employee will be do in the end of the month depending upon the number of calls attende d for that given month.Employees recruited for non-homogeneous companies will be trained according to their expertise and will be given knowledge about the other departments also so that they freighter handle the calls of other department when they are idle. Customer details include name, phone number, address, area of infirmity or area of doubt. For a complaint registered for more than a given span of the time (say 15 days, depending on the hiring company) the complaint will be logged into a separate file for ready processing. Company details include the name of the company, number of employees working for the company and the contract details.